MDC Travel Corp Terms and Conditions
Key Facts
- Make sure your phone is on at the time of pick-up, so you can be contacted.
- Running late? We will wait for you. In case of Domestic flight (USA) Pick up service we will
arrive 15 minutes after your Scheduled landed time or 40 minutes if is a international flight.
After that your booking includes 45 minutes of waiting time. As long as we know your flight
details, we will adjust your pick-up time to factor in any delays. Any unexpect delays or early
landed we will use the original schedule.
For any other kind of services we will wait 15 minutes after the pick up time.
- Your confirmation email should arrive as soon as you book. Please take the time to read through
and double-check all the details.
- Make sure you leave enough time to get to your destination. Our estimated journey times do not
take into account traffic conditions and other unforeseen circumstances - or your own travel
requirements (e.g. how long before take-off you need to check in at an airport).
- If your plans change, you can cancel your trip free of charge – until 12 (twelve) hours before
the scheduled pick-up time. You will be notified of the relevant cancellation policy during the
booking process.
- Please read the pick-up instructions carefully. We will send you our driver's contact details no
later than 6 hours prior to your journey. If you have any problems, just get in touch.
- Confirm your destination with your driver before setting off.
- Rate us - and help us deliver an even better service.
Terms and Conditions
1.Contractual Relationship
- 1.1 MDC travel is a trading name of MDC travel Corp, which is a limited company
registered in
Miami Dade, FL USA, whose registered office is at 4041 nw 25 st unit A Miami FL 33142.
- 1.2 These terms and conditions (the 'Terms'), together with your Booking made in
accordance with
the Terms, constitutes a contract for the Services between You and the Transport Service
Provider which
is entered into by You and by us acting as agent for and on behalf of the Transport
Service Provider. We
are not responsible for, and shall have no liability in respect of, any acts or
omissions of the
Transport Service Provider or driver including, without limitation, any failure or delay
to supply the
Services or otherwise affecting the Journey which is caused by the Transport Service
Provider or Driver.
- 1.3 These Terms shall apply to all contracts for the provision of our Services to
the exclusion
of all other terms and conditions.
- 1.4 No conduct by MDC Travel Corp shall be deemed to constitute acceptance of any
other terms.
- 1.5 However You choose to book, it is important to understand how and when and
with whom a
contract is formed. The technical steps required for a contract to be formed are as
follows. When we
offer the Services on the Website, we are inviting You to make an offer to purchase the
Services from
the Transport Service Provider. You do not make this offer until You choose to do so by
clicking 'Book
Now' on our 'Payment Details' page.
- 1.6 You will have made us, acting as agent for and on behalf of the Transport
Service Provider,
an offer to purchase the Services once You have clicked 'Book Now'. We will have
accepted this offer,
acting as agent for and on behalf of the Transport Service Provider, once we have (i)
received the
necessary payment and (ii) emailed your Booking confirmation to You.
- 1.7 We may change the Terms from time to time and You are advised to check the
Website to
consider any changes to the Terms which apply to you and/or any Passenger.
- 1.8 Without prejudice to the provisions of clause 17, your purchase of the
Services and the
provision of the Services is subject to the corresponding laws of the country and/or
state in which the
Journey takes place, in this case Miami, FL USA.
- 1.9 The Terms apply to any Booking that You make on or through the Website, so
You should make
sure that You are aware of their contents. The Terms contain important exclusions and
limitations of
liability.
- 1.10 Your Booking on the Website is conditional on You accepting the Terms. If
You do not agree
with any part of them, You must not proceed with your Booking. By confirming that You
wish to book the
Services through the Website You indicate that You have read and understood and accept
the Terms. If
there is any part that You do not fully understand, or if You have a query about the
Services, please
contact us.
- 1.11 If You have any questions, please feel free to contact us. Please note that
any contract
referred to in the Terms will be with You and all correspondence will be sent to the
address given by
You during the booking process, even where a third party actually pays for the Services.
2.Interpretation
- Booking: Means the booking of a Journey forming part of the Services.
- You: Means you, the person who makes a Booking.
- Driver: Means the person (or persons) allocated by the Transport Service Provider
to drive the
Vehicle throughout the Journey.
- Drop Off Location: Means the location set out in the Booking to which the
Passengers are to
travel.
- Pick Up Location: Means the location at which the Customer has agreed to meet the
Vehicle and
Driver.
- Pick Up Time: Means the local time (using the local time applying at the Pick Up
Location) at
which the Customer has agreed to meet the Vehicle and Driver.
- Journey: Means the travel between the Pickup Location and the Drop-off Location
as agreed in the
Booking, which shall include any subsequent additional and/or amended travel agreed
between the
Passengers and the Driver or Transport Service Provider (as appropriate).
- Passengers: Means the person(s) making the Journey (which shall be You and/or (if
applicable) any
other persons) and 'Passenger' shall mean any one of them.
- Services: means the arrangement and supply of vehicle and driver transport
services.
- Transport Service Provider: Means the supplier of the Vehicle and Driver for a
Booking, details
of which shall be supplied to You (and subject to any changes which may, at MDC Travel'
discretion, be
made and notified to You at any time prior to the Pickup Time).
- Vehicle: Means the vehicle type to be used to complete the Journey set out in the
Booking.
- Website: www.mdctravelcorp.com
3.Our Obligations
- 3.1 We will endeavour to ensure that the Transport Service Provider allocates the
Vehicle
requested in the website or app to complete your Journey although we are unable to
guarantee the make
and model. When this is not possible we will use our reasonable endeavours to obtain a
replacement
Vehicle which is of the same standard as the Vehicle requested in our website or app.
- 3.2 We will provide the Transport Service Provider with details of the Booking.
- 3.3 Once we have received confirmation that your Booking can be fulfilled we will
send a
confirmation email or confirmation text message with your Booking details to the email
address or phone
number given during the booking process and take payment for the Booking.
- 3.4 No later than 6 hours prior to your Pick Up Time, we will send an email
containing emergency
contact details for the Transport Service Provider to the email address given during the
booking
process.
4.Your Obligations
- 4.1 Although we strive to ensure the accuracy of the information on this Website,
neither we nor
our affiliates, suppliers or agents can be held responsible by you, the Booker, for the
accuracy of such
information. The images displayed on our Website are for illustrative purposes only. It
is solely your
responsibility to evaluate the accuracy, completeness and usefulness of all information
provided on this
Website.
- 4.2 You must ensure that you have provided us with full and accurate details of
the requirements
for your Booking, including, but not limited to, accurate timings (using the local time
applying at the
Pick Up Location) for the Pick Up Time, Pick Up Location, Drop Off Location and, where
applicable,
flight number, train times or Cruise times.
- 4.3 You must ensure that you check that your Booking details are complete and
accurate.
- 4.4 You must ensure that the Passengers have reserved sufficient time to reach
your/their
destination when arranging the Pickup Time, taking into consideration the possibility of
delays caused
by traffic accidents or congestion, the weather conditions, or local events.
- 4.5 You must ensure that the Passengers are at the Pickup Location at the Pickup
Time.
- 4.6 You must provide us with valid contact information to enable us to contact
you if necessary
and provide you with information regarding your Booking.
- 4.7 You must ensure that you and/or the Passengers (as appropriate) have a
telephone, with the
contact number you have provided, switched on and with you and/or the Passengers (as
appropriate) at the
Pick Up Time and for the duration of any waiting time as set out at clauses 6.3 and 6.4.
- 4.8 You must ensure that any Passengers under the age of 16 are accompanied by a
responsible
adult.
- 4.9 All Passengers must be fit to travel. Drivers, acting reasonably, reserve the
right to refuse
the Services to any person who is considered unfit to travel, or who is abusive,
intoxicated, underage,
or if carriage of any such Passengers and/or luggage would cause the Driver to be in
breach of any
applicable traffic and/or road safety regulations, or may damage the Vehicle. We will
not be liable for
the completion of any travel arrangements, nor for any refund, compensation or any other
costs
whatsoever that You and/or any of the Passengers (as appropriate) may incur in such
circumstances.
- 4.10 You must ensure that You have chosen the appropriate vehicle category for
your needs. When
choosing your vehicle category You should consider the number of Passengers travelling
in the Vehicle
and the amount of luggage space required and check that the Vehicle meets your needs.
- 4.11 You are responsible for ensuring that the Passengers comply with all
provisions of the Terms
where necessary or required to enable You to comply with the Terms, and You shall be
liable for all acts
and omissions of the Passengers.
5.Price and Payment
- 5.1 Except where You and/or any Passenger agree to changes to the Journey with
the Transport
Service Provider and/or the Driver, all tolls, congestion charges and taxes charges are
included in the
price quoted on the Website and shown on the Booking. Any additional tolls, congestion
charges, taxes
and gratuity charges arising out of changes to the Journey must be paid by You or the
Passenger, as
appropriate.
- 5.2 You and/or the Passengers may be charged if changes are made to your Journey
once the
Passengers have been picked up by the Driver. Such additional charge will be agreed
locally with the
Driver and/or Transport Service Provider and paid to us or the Driver at the Pickup Time
(by such means
as we or the Driver or the Transport Service Provider shall indicate). The Driver and/or
Transport
Service Provider reserves the right to decline any unreasonable requests to amend the
Journey and
neither we nor the Driver nor Transport Service Provider shall have any liability to You
if You make
changes to the Journey that are not acceptable to the Driver and/or the Transport
Service Provider.
- 5.3 We will pre-authorise (put a temporary hold on the full amount chargeable for
your Booking,
but no funds will be debited from your account at that time) when we receive your
Booking.
- 5.4 We will take payment in full once we have confirmed your Booking with the
Transport Service
Provide.
6.Pick Up
- 6.1 You must ensure that, at the Pickup Time and at all times during the waiting
times referred
to in clauses 6.3 and 6.4, one of the Passengers has with them a telephone (or other
similar means of
communication) that is switched on and is contactable using the contact number provided
during the
booking process.
- 6.2 If the Pickup Location may not be easy to locate or apparent from the road,
You must provide
accurate details to assist the Driver locating the Passengers at the Pickup Location.
The additional
information should be typed in the 'Special Requests' box in the Website, and should
include, without
limitation, information about unmarked roads, security gate arrangements or specific
access and exit
gates.
- 6.3 The Vehicle and Driver will wait for the Passengers as say at key Facts,
”Pick up service we
will arrive 15 minutes after your Scheduled landed time or 40 minutes if is a
international flight.
After that your booking includes 45 minutes of waiting time”.
- 6.4 The Vehicle and Driver will wait for the Passengers for up to 15 minutes
where the Pickup
Location is at any location other than an airport or port.
- 6.5 If the Passengers are unable to meet the Vehicle and Driver at the Pickup
Time it is
essential that You contact the Transport Service Provider as soon as possible to request
to rearrange
the Pickup Time. You acknowledge and accept that the Transport Service Provider reserves
the right to
decline any unreasonable amendments to the Pickup Time and/or the Journey.
- 6.6 If the Transport Service Provider is not informed of any desired change in
arrangements by
the Passengers, it is likely that the Vehicle and Driver will not be at the Pickup
Location when the
Passengers arrive (and in any event the Transport Service Provider is not obliged to
agree to any such
change).
- 6.7 Neither we nor the Transport Service Provider are responsible for failed
Journeys if the
details You have provided in the Booking are incorrect.
- 6.8 As the Transport Service Provider will have allocated a Vehicle and a Driver
to a Booking,
and the Driver will have incurred time travelling to and waiting at the Pickup Location,
and travelling
back from the Pickup Location, You acknowledge and accept that in the event of a failed
Journey due to:
-
- 6.8.1 Incorrect Pickup Location and/or Journey details being provided to
us in the
booking process;
- 6.8.2 The Passengers failing to be at the Pickup Location at the Pickup
Time or before
the end of the waiting times referred to in clauses 6.3 or 6.4;
- 6.8.3 The Passengers failing to rearrange a Pickup Time in accordance
with these Terms;
- 6.8.4 The Passengers requesting unreasonable amendments to the Pickup
Time or the
Journey; or
- 6.8.5 any other cause by You or the Passengers.
- You will not be entitled to any refund in relation to the Booking and neither we nor the
Transport
Service Provider shall have any liability whatsoever to You or any Passenger in respect
of the failed
Journey or the Booking.
7.Special Requests
- 7.1 If any Passengers have any special requests relating to the Booking or
require additional
equipment, this should be notified to the Customer Support Team or at the time of
Booking or no later
than 4 working days before the Pick Up Time. Please Note that any special requests or
additional
equipment cannot be guaranteed.
- 7.2 Any additional charges incurred as a result of any special requests or
requirements for
additional equipment will be notified to you by the Customer Support Team and will be
payable to the
Transport Service Provider at the end of the Journey.
8.Amendments
- 8.1 If the Passengers need to make changes
-
- 8.1.1 If any Passenger wishes to change the Pick Up Location or Drop Off
Location, date,
time or vehicle category, You must cancel and make another Booking.
- 8.1.2 Any change to Passenger details and/or adding comments for your
Driver in the
Special Requests these amendments are free of charge up to two (2) working days
prior to the
Pick Up Time.
- 8.2 If We need to make changes
- Occasionally it may be necessary for changes to be made to the
Booking (after
acceptance). In all such cases we will advise You as soon as reasonably possible before
the Pickup Time
and, if the proposed changes are unacceptable, You may cancel the Booking without
incurring any
cancellation fee although You shall not be entitled to cancel the Booking if the only
change relates to
the identity of the Transport Service Provider (which we are entitled to do at any time
prior to the
Pickup Time). In any case we shall have no liability in respect of any direct or
indirect losses You may
suffer as a result of such changes or cancellation.
9.Complaints
- 9.1 If any Passenger is not satisfied with the Booking or the Journey in any way
or You wish to make a complaint, You should report this to the MDC Customer Support Team
as soon as possible through the email info@mdctravelcorp.com.
10.Limitation of Liability
- 10.1 If we fail to comply with our obligations under the Terms, we may be
responsible for loss or damage You suffer that is a foreseeable result of our failure or
our negligence, but we are not responsible for any loss or damage that is not
foreseeable. Loss or damage is foreseeable only if it is an obvious consequence of our
failure or if it was contemplated by You and us at the time the Booking.
- 10.2 Subject to clause 10.4, neither we nor the Transport Service Provider shall
be liable to You or any Passenger, whether in contract, tort (including negligence),
breach of statutory duty or otherwise for any indirect losses of whatever nature,
whether or not they arise out of any other loss or damage suffered by You or any
Passenger. Furthermore, neither we nor the Transport Service Provider shall be liable
for any loss of profits, loss of opportunity, loss of goodwill or consequential losses,
damages or costs.
- 10.3 Subject to clause 10.4, the aggregate limit of our liability and the
Transport Service Provider's liability to You and any Passengers, however arising under
the Terms or in respect of a Booking or Journey shall in no circumstances exceed the
cost of the Booking.
- 10.4 Nothing in the Terms exclude or limit liability for (i) death or personal
injury caused by the negligence of the liable party, or (ii) fraud or fraudulent
misrepresentation, or (iii) or any other liability which cannot be limited or excluded
by applicable law.
- 10.5 Except as expressly stated in these Terms, no representation, warranties or
undertakings are given in relation to the Services. Any representation, condition or
warranty which might be implied or incorporated into these Terms by statute, common law
or otherwise is excluded to the fullest extent permitted by law. In particular, no
responsibility is accepted for ensuring that the Services are suitable for your purposes
(which remains solely your responsibility).
11.Events Out of Our Control
- 11.1 A 'Force Majeure Event' means any event which is unforeseen or otherwise
beyond the reasonable control of the party in question including but not limited to
strikes, lock-outs or other industrial disputes, failure of a utility service or a
transport network, act of God, war, riot, civil commotion, malicious damage, compliance
with any law or governmental order, rule, regulation or direction, accident, fire,
flood, storm, unavoidable technical problems with transport, closure or congestion of
airports or cruise ports or other locations, cancellation or diversion of scheduled
flights, or other journeys, or financial failure of airlines or other transport
providers or any act or omission of any party (other than the party in question).
- 11.2 Neither we nor the Transport Service Provider shall have any liability for
or in respect of any failure to perform or any delay in performing any of our respective
obligations under or pursuant to a Booking, a Journey or these Terms, if and in so far
as performance is delayed, hindered or prevented by a Force Majeure Event.
- 11.3 In the event that a Force Majeure Event persists within 2 (two) working days
of the Pickup Time we may terminate and withdraw the Booking by giving You not less than
24 (twenty four) hours' notice, and refunding all amounts paid by You to us in respect
of the Booking prior to the Force Majeure Event.
- 11.4 In the case of Vehicle breakdown or mechanical difficulties it is the
responsibility of the Transport Service Provider to make all necessary arrangements to
ensure that the Journey can be completed as soon as reasonably possible, providing it is
safe and feasible to do so.
12.Cancellation
- 12.1 You may cancel a Booking in accordance with clause 12.2 free of charge until
such time prior to the Pickup Time as is specified by us in the booking process on the
Website (which will be a time between 4 (four) and 24 (twenty four) hours prior to the
Pickup Time, depending upon the identity of the applicable Transport Service Provider).
- 12.2 You may cancel a Booking by either (i) telephoning the MDC Travel Customer
Support Team and confirming the cancellation verbally in that telephone call or (ii) by
using the online cancellation process on the Website OR APP (to cancel, You should go to
our website or app click on the 'Menu' button found at the top left hand side of the
Website or app and enter in My Trips and look for the ride that you want to cancel and
click cancel, you will receive an email with the cancel conformation.
- 12.3 If a Booking is cancelled by You later than the applicable time referred to
in clause 12.1 the Booking will be charged in full regardless of whether the Journey has
been made.
- 12.4 We have the right to cancel the Booking upon limited or immediate notice in
any circumstances, including but not limited to the insolvency of a Transport Service
Provider. In circumstances where we cancel due to issues related to the Transport
Service Provider and/or the applicable vehicle which was due to be used for the Journey
we will use our reasonable endeavours to arrange for the supply of an alternative
vehicle, but at periods of high demand it may not be possible. Where we notify You of
cancellation of the Booking 48 hours or less before Pickup Time, You will receive a
return of all monies already paid by You in respect of the Booking.
13.Refund Policy
- 13.1 If the Vehicle and Driver is not at the Pickup Location at the Pickup Time
or the Journey is not completed as agreed in respect of the Booking (other than as a
result of a Force Majeure Event and save where You or any Passenger cause the Journey
not to be so completed), You can apply for a refund.
- 13.2 To be eligible for a refund, You and/or the Passengers (as applicable) must
have complied with your Obligations as set out in the Terms.
- 13.3 To make a refund claim, You should write to info@mdctravelcorp.com providing
us with an email address, the Booking details provided in the confirmation email and/or
confirmation text and full details and circumstances giving rise to the refund claim
within 7 days of the Pickup Time.
- 13.4 We will process all refund claims without unreasonable delay however we
reserve the right to fully investigate the circumstances and correspond with the
Transport Service Provider or driver. Therefore it may take up to fourteen working days
to process your refund claim, especially if different time zones and office hours are
involved.
- 13.5 The processing time set out above in clause 13.4 is subject to the accuracy
and clarity of the refund claim and the timeliness of your responses to any additional
questions.
- 13.6 If your refund claim is accepted it will take up to three working days for
the refund transaction to be carried out.
- 13.7 MDC Travel is not obliged to process any refund claims which are not made in
writing to info@mdctravelcorp.com within 7 days of the Pickup Time.
14.Website Conditions of Use
- 14.1 It is prohibited for anyone to use any device or software program to
directly or indirectly interface, or attempt to interface, with this Website to retrieve
content and/or any other data, including prices. It is also prohibited to interfere, or
attempt to interfere, with the normal working of this Website; any activity that we
consider places undue load or stress on our systems will be terminated. We constantly
monitor everyone accessing our Website, and the activities of any automated systems or
persons conducting an unreasonable amount of searches, with the aim of accessing
information and/or prices, will be terminated and those systems/persons blocked from our
Website. Your use of the Website indicates your agreement to be bound by these
Conditions of Use.
15.Data Protection
- 15.1 Your privacy is important to us. By using this site You accept the terms of
the our privacy policy and consent to
(i) use of your personal information by MDC Travel Corp and its service providers to
provide our services to You and
(ii) use by the Mdc Travel Corp to you send promotional emails, quote chase and special
offer emails.
16.Cookies
- 16.1 We may use cookies and other technologies to facilitate and track your use
of services offered on the Website and in connection with our email communications. For
more information on this, please see our privacy policy accessible via the Website.
17.Law and Jurisdiction
- To the fullest extent permitted, the Terms are governed by the laws of USA, and all
parties shall be subject to the non-exclusive jurisdiction of the courts of USA.
- The General Information and terms and conditions stated are correct at the time of
going to press.